Cancellation policy text Before service acceptance

Free cancellation: You may cancel your booking at no charge anytime before the stylist confirms your service. No fees will be applied, and any pre-authorizations on your payment method will be released.

After service acceptance

Cancellation post-acceptance: If you need to cancel after the stylist confirms but before the service is performed, contact support promptly. Charges may apply based on the stylist's policy and cancellation timing.

Stylist cancellation

Full refund for stylist cancellation: should the stylist cancel your booking before the service date, a full refund will be issued automatically.

Assistance for replacement: In the event of a stylist cancellation within a critical timeframe, we will assist in finding an alternative stylist at a comparable rate, subject to availability.

Post-service dispute resolution

72-Hour Window for Disputes: Report dissatisfaction with the service within 72 hours post-service. Our team will evaluate based on service quality, client feedback, and stylist input.

Resolution Process: A fair resolution may include a partial to full refund, or alternate compensatory measures, evaluated on a case-by-case basis.

Covered service issues

Stylist cancels the booking prior to service date.
Failure to provide the agreed-upon service.
Service quality significantly differs from what was described or is not up to professional standards.
The stylist consistently failed to communicate or offer assistance within the scope and timeframe of the engagement.

How to request assistance or a refund

Contact support with evidence of the issue within 72 hours post-service. Supporting evidence could be photos, videos, or messages.

Impact on stylists

Payout Adjustments: A stylist's payout may be adjusted according to the refund issued to the client.
Dispute by Stylists: Stylists can dispute a claim by providing their evidence to our support team.

Additional considerations

This policy supersedes individual stylist cancellation policies from the time of booking.
Seek direct resolution with the stylist before approaching support.
Fraudulent claims may lead to account termination.
Our decisions are final but do not affect your statutory rights, including legal recourse.
This policy is not insurance; no premium is paid by clients or stylists.

Changes to the policy:

Amendments to this policy will be communicated in accordance with our Terms of Service and are applicable from the date of publication.